FAQ

Frequently Asked Questions

 

1) Payment Method

We accept the following payment :

a) Paypal

b) Credit card : Visa, MasterCard, American Express, Discover

c) Hong Leong Bank Account : 20200025469

Smart Media & Marketing (Registered Company : 002165683-V)

d) Other Malaysia Bank : Maybank, Public Bank, CIMB (kindly contact us for detail)

 

2) Shipping 

a) Shipping method

For international : Your item will be shipped from Malaysia by FedEx, UPS, DHL, Aramex or Registered Mail depends on country and order quantity.

For Malaysia : Your item will be shipped by Pos Laju or SkyNet

b) Shipping fee

For international : Flat shipping rate USD 9.90 by FedEx, UPS, DHL, Aramex or Registered Mail.

For Malaysia : Free Shipping

c) Shipping time

Processing & handling time : 1 to 3 business days

Shipping time for international (by FedEx, UPS, DHL, Aramex) : 3 to 7 business days depends on your country  and custom clearance.

Shipping time for international (by Registered Mail – Philippines, India, Russia, South Africa, Mexico and others remote areas) : 2 to 3 weeks depends on your country and custom clearance.

Kindly contact us to check shipping time to your country.

Shipping time for Malaysia (by Pos Laju or SkyNet) : 1 to 3 business days depends on your location

d) Is my product insured for shipping?

Yes, it is insured as the product is delivered as Registered Post.

e) When will I get my items?

You will get your item about 1 to 3 weeks after placing an order, depends on your country and custom clearance.

f) Do I need to pay import duties or taxes?

We will declare your item as ‘Gift’ with lower  value. Anyway, the recipient of the order will be responsible for any import duties or taxes charged by the recipient’s country and carrier-related fees.

 

3) Replacement

a) All products sold on this website are covered by a 48 hours replacement policy unless otherwise stated. Replacement policy void after 48 hours of receiving the item.

b) The replacement period begins from date of receiving the item.

c) Item posted back for replacement will ONLY be replaced with the same design, if item is out of stock, replacement with other design will be allowed for item with equivalent value or store credit will be given on the item purchased price.

 

4) Return

a) Customer must contact us at info@miniaturewatch.com regarding your problem before sending back for replacement. We will reply with a PDF format Return Merchandize Form in return. Customer must print and fill it up then send it back along with the damage product.

b) Items found to be damaged within the replacement period will be returned at buyer own expenses, we’ll replace it and send it back at our cost.

c) We are not responsible for any items lost in the post when returned to us, we suggest customer to returned with express or registered post with tracking number to ensure it is safe.

d) Item must be return in the original packaging, the product taps, tag, carton or boxes, any missing item will be rejected.